Scriptly

Scriptly Support

Need help with Scriptly? Here’s how to reach us.

Contact

Email [email protected] with any questions, bug reports, or feature requests. We read every email and aim to reply within a couple of days.

Common questions

AI script generation, explanation, or repair isn’t available. These features require macOS 26 and an Apple Intelligence–capable Mac (Apple silicon, with Apple Intelligence enabled in System Settings → Apple Intelligence & Siri). On a Mac that doesn’t meet both requirements, the AI features simply won’t appear — everything else in Scriptly (all 115+ templates, running, menu bar quick-run, scheduled automations, and Marketplace browsing) works back to macOS 13, no AI required.

A template’s generated script won’t run. Scriptly copies AppleScript to your clipboard; it doesn’t run scripts itself. Paste it into Apple’s Script Editor (or your saved location for menu bar quick-run) and run it from there. If an AI-generated script fails to compile, Scriptly repairs it automatically before showing it to you — if something still looks wrong, use the Explain option to see what the script actually does, or email us the template/prompt that produced it.

Scriptly flagged my script as risky and I don’t understand why. Every AI-generated or AI-fixed script is checked for known destructive patterns (like broad file deletions) before you’re allowed to run it. This is a deliberate safety check, not a bug — review the flagged script (or use Explain) before deciding whether to proceed.

A script needs folder access I didn’t expect. Scriptly is sandboxed by macOS, and it also previews what permissions a script will need before you run it — so this shouldn’t come as a surprise. The only file access it ever requests is to a folder you explicitly choose via a standard “Choose Folder” dialog; some system-protected folders (like Downloads) additionally need Full Disk Access or Files & Folders access granted in System Settings, which Scriptly will deep-link you to if needed.

My scheduled automation didn’t run on time. While Scriptly is open, scheduled jobs are checked roughly every 30 seconds, so timing is tight. While it’s closed, a background helper checks about every 15 minutes instead — so a job can run up to 15 minutes later than scheduled if the app wasn’t open. Also note: a template needs to have run successfully at least once manually before it can be scheduled, since a scheduled run can’t respond to a permission prompt on its own.

The Marketplace won’t load, or I can’t publish a template. The Marketplace requires being signed in to iCloud on your Mac — check System Settings → [your name] → iCloud. Both browsing and publishing need that sign-in, since the Marketplace is built on Apple’s CloudKit.

I found a template in the Marketplace that’s broken, inappropriate, or spam. Use the report option on the template’s detail screen. Reporting locks the template from public view immediately and flags it for review. If you’d rather not see anything from a particular author again, you can block them directly instead — you don’t need to contact us separately for either unless you want to add context.

Where are my favourites and saved templates stored? Locally on your Mac, using the standard macOS preferences system. They’re not synced anywhere — including across your own devices — and are removed if you delete the app. Only content you actively publish to the Marketplace ever leaves your Mac.

Does Scriptly work with the macOS Shortcuts app, or have a widget? Not currently — Scriptly is a standalone app with its own template library, menu bar, and scheduler. There’s no Shortcuts/App Intents integration or WidgetKit widget today.

Privacy

See the Privacy Policy for details on what Scriptly does — and doesn’t — collect, including exactly what the optional Marketplace feature sends and to whom.